Abacotron Pro is sold by Abacotron through Paddle.com, our online reseller and Merchant of Record: Paddle takes the payment, handles sales tax and VAT, sends the receipt and issues every refund. Questions: hello@abacotron.io.
REFUND POLICY
- 14 days on your first payment, no questions asked. Within 14 days of the first payment for a plan (monthly, yearly or lifetime) you can ask for a full refund of that payment.
- Renewals are not refunded: cancel before the next billing date if you don’t want the plan to renew.
- When something went wrong on our side (a double charge, a payment that did not unlock Abacotron Pro, a long outage), we refund whatever the payment and whenever it was made.
- How: email hello@abacotron.io from the address you used at checkout (or include it), with the order number from Paddle’s receipt (or ask at paddle.net). We issue the refund through Paddle to your original payment method; when it shows up depends on your bank.
- A full refund ends what it paid for at once: a refunded subscription is cancelled and the plan is removed; a refunded lifetime purchase removes the lifetime plan. A partial refund (for example to make up for an outage) leaves your plan as it is.
- Apart from the cases above, payments are not refunded, including the unused part of a period, unless the law requires it.
- A chargeback or payment dispute decided against the payment removes the plan it paid for.
- If you are a consumer in the EU or UK, these terms do not limit your statutory rights.
CANCELLING A SUBSCRIPTION
- Cancel any time in Account → “Manage” (Paddle’s customer portal), or from the link in Paddle’s receipt email. No email to us is needed.
- The plan stays until the end of the period you paid for and does not renew. Cancelling during the 7-day free trial means you are never charged.
MORE
Prices and what Pro includes: Pricing. The full rules: Terms. Help with an order from Paddle: paddle.net.